Two special requests to you
- Ticket Related Responses
If a ticket has been generated and you want to respond or update us about the same issue, please REPLY to the email notification you receive, rather than creating a new email. This allows the system to keep all related correspondence in the same ticket.
- Ticket Un-Related Response
If you have to notify us of an un-related problem, please create a fresh email to firstname.lastname@example.org and do NOT reply to an existing case or ticket email.